The Dry Eye Zone

Rebecca's Blog


Product recall: Soothe XP

First Soothe Xtra Hydration, now Soothe XP - it's a bad quarter for B&L's OTC line.

Voluntary Recall of Soothe® Xtra Protection (XP) Eye Drops

MADISON, N.J.—Bausch + Lomb, the global eye health company, is conducting a voluntary recall of its Soothe® Xtra Protection (XP) eye drops....

Bausch + Lomb chose to initiate this recall based on testing which showed specific lots of the Soothe Xtra Protection (XP) product were out of specification for preservative efficacy prior to their listed date of shelf-life expiration. There have been no adverse events reported for this product which have been attributed to preservative efficacy.

Bausch + Lomb has chosen to voluntarily recall ALL LOTS of Soothe Xtra Protection (XP) eye drops in the interest of patient safety. Product which is out of specification near the end of shelf-life may present insufficient protection against inadvertent microbial contamination during storage and usage of the product. Potential adverse events may include: burning, stinging, eye redness or eye discomfort. Please contact your doctor if you have any of these symptoms.

Contact info:

Consumers who have this product in their homes should call one of the following numbers for instructions on returns and reimbursement:

Soothe Xtra Protection (XP) Hotline: 1-866-761-9526

Bausch + Lomb customer service center: 1-800-553-5340

Bausch + Lomb’s customer service line is open to consumers 9 a.m.-5 p.m. EST Monday through Friday.